Ordering Information
Order Status
As long as you created an account or placed your order using your account, you can check your order status by clicking here.
Credit/Debit Cards
We accept Visa and MasterCard credit cards and debit cards.
Google Checkout
We have integrated our site with the new Google Checkout! What's Google Checkout? Click here for more information! Please note that Google Checkout is available for US customers only. At this time, Google Checkout is not available for international orders.
REMPerformance.com gift certificates, special promotions and special discounts can not be used with Google Checkout. If you have a gift certificate or a code for a special promotion, please use our standard checkout.
If you have a Google specific gift certificate, please use Google checkout. Our standard checkout does not accept Google Checkout gift certificates.
PayPal
We have integrated our site with PayPal checkout. To pay by PayPal, select the "Pay by PayPal" option at checkout.
REMPerformance.com gift certificates, special promotions and special discounts can not be used with PayPal. If you have a gift certificate or a code for a special promotion, please use our standard checkout.
Cashier's Checks, Personal Checks, Business Checks and Money Orders
We do accept cashier's checks, personal checks, business checks and money orders. Simply place your order online and choose the "Pay with Check" or "Pay with Money Order" option at checkout. When we receive your check or your money order and your check or money order clears the bank, we'll ship your order out to you right away.
Please make your check or money order out to REM Performance and mail to:
REM Performance, LLC
17307 Mount Wynne Circle
Fountain Valley, CA 92708
Attn: Order Department
*Please include your order number on the outside of your envelope and on your check or money order!*
Wire Transfers
We do accept wire transfers. To place your order and pay by wire transfer, please call us at 877-661-7373.
COD
We do accept cash-on-delivery orders. To pay by COD, place your order and select the "Pay by COD" option at checkout. There is a $12.00 fee associated with this payment option. When your order is delivered, the delivery service will be instructed to accept cash, cashier's checks or money orders only. For COD orders, we do not accept personal checks.
Phone Orders
If you want to place an order but do not want to place it online, give us a call at 877-661-7373 and we'll be happy to take your order over the phone.
Sales Tax
We charge sales tax on orders that are shipped to California only. If your order is being shipped to any of the other 49 states, there are no sales tax charges.
Out-of-Stock Items
If an item you order is out of stock, you will be contacted via phone or e-mail. Out-of-stock items can be cancelled, replaced with like or similiar items or placed on backorder. In the case that your order contains out-of-stock items, the remainder of your order will still be shipped.
Order Processing Times
Please note that it can take up to 3 business days to process your order. Most orders are shipped within 2 business days. This means that if you place your order on Monday, your order should ship on Wednesday. If you place your order on Friday, your order should ship the following Tuesday.
Shipping Time Frames
Delivery times are calculated in business days. Weekends, holidays and the day of shipment do NOT count towards the delivery time. We try our absolute best to get your order to you as quickly as we can!
Guest Checkout
Don't want to create an account? That's okay! When you checkout, choose the "New Customer" option. Choosing this option allows you to checkout without creating an account. If you change your mind during the checkout process, you will have the option to create an account if you choose. Please remember, however, that you will not be able to check your order status if you do not choose to create an account.
Creating an Account
You don't need to make a purchase to create an account! You can create an account before making any purchases. This will allow you to save any items you add to your shopping cart without checking out. You can then return later when it is convienent for you to complete the checkout process.